Welcome to MeshDirect.co.uk website the mail order and internet trading division of Hanscan Ltd.

Terms and conditions for use.

These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.

You warrant that:

The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Order Acceptance

Order acceptance and the completion of the contract between you and us will take place on the despatch of the Products ordered to you unless we have notified you that we do not accept your order or you have cancelled your order. Non-acceptance of an order may be a result of one of the following:

• The product you ordered being unavailable from stock
• Our inability to obtain authorisation for your payment
• The identification of a pricing or product description error
• You not meeting the eligibility to order criteria set out in the main Terms & Conditions
• If there are any problems with your order, you will be contacted by our Customer Services Representatives.

The sales contract is completed in England.

We reserve the right to reject any offer to purchase by you at any time.

Contract Creation

The technical steps required to create the contract between you and us are as follows:

You place the order for your products on the web-site by pressing the confirm order button at the end of the check-out process. You will be guided through the process of placing an order by a series of simple instructions on the web-site.

We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from Hanscan Ltd. Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions in How to cancel your order.

Non-acceptance of an order may be a result of one of the following:

• The product you ordered being unavailable from stock.
• Our inability to obtain authorisation for your payment.
• The identification of a pricing or product description error.
• You not meeting the eligibility to order criteria set out in the main Terms & Conditions.
• The contract will be concluded in English.

Indemnity

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

We reserve the right to:

modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

Limitation of Liability. While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy.

The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website. To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights. We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for: any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any loss of goodwill or reputation; or any special or indirect losses, suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions. Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

Delivery

At MeshDirect.co.uk we are committed to giving you the best possible products, prices and service.MeshDirect.co.uk makes every effort to ensure that your goods arrive to you within the specified delivery times by using accredited couriers, however our delivery service times or scheduled delivery days are not guaranteed. Non-delivery should be notified within 14 days of order confirmation. Customers in The Scottish Highlands should allow at least one extra day for delivery. All deliveries must be signed for by the customer or by a person acting on behalf of the customer. Customers requesting products to be left without signature, do so entirely at their own risk and MeshDirect will not be liable for any claim for missing items once they have been left by our approved courier.

Refund policy

Should any product purchased from Mesh-direct.co.uk be found to be damaged upon delivery* , faulty or differing from the description shown on the Mesh-direct.co.uk website, then we will be pleased to arrange replacement or for a refund of the item purchased.

Returns for private consumers
In the event of a private customer purchasing an item by mistake or simply not requiring the item/s from Mesh-direct.co.uk, it may be returned within 7 working days from delivery date and we will be pleased to arrange for replacement or refund, provided that the item/s are in new and unused condition and contained in original un-opened packaging. It will be the responsibility of the customer to pay the return costs of the unwanted item/s by courier or signed-for mail.

You should notify us in writing if you intend to return or refuse delivery of an order. Should our courier not be able to collect goods owing to no-one being available at the collection address on the pre-arranged day of collection full charges will be made and a new collection arranged.

For customers not wishing to make their own arrangements to return items which they do not require. We can instruct an insured courier on their behalf to collect from their premises. The charge for this service is Mainland UK (Excluding Scottish Highlands) £14.90 for each consignment up to 20kgs plus 25p per kg. thereafter. Scottish Highlands and those postcodes shown in our carriage charges at a higher rates the cost for return is the same as the delivery cost plus £10.

This statement does not affect your statutory rights as a consumer.

Returns for businesses.

Businesses purchasing from the Mesh Direct do not have the option to return goods for a refund. We may consider the return of goods for credit by arrangement.

* If goods are found to be damaged upon delivery, they should be signed for as damaged and will be replaced.

Product specifications.
All sizes shown on our website are for guidance only, and  meshes and wire products may be rounded to the nearest mm from the imperial size in which they are made. Most products described as 1200mm may in fact measure 1220 mm which is equal to 48 inches imperial. All products including wire thickness should be accurate to within 15% of their stated measurements. If measurement is critical, then please contact our sales office before purchase. All products should be checked by the customer before fixing.
Products which have been colour coated, may come foom different batches or suppliers. If colour matching is critical please contact us.

Privacy

The privacy of all our offline and online customers is extremely important to us. Therefore no personal information is sold, traded or given to any other company or party outside MeshDirect.co.uk Any information received by us is used to process your order and to help create a better service and understanding of customer needs and requirements.

We may email you with relevent information or offers. You can opt out of receiving emails at any time.