Monday - Thursday 09:00-17:00 and Friday 09:00-16:00
Please note that we will be closed for the Bank Holiday weekend (closed Friday 8th, Saturday 9th, Sunday 10th May 2020). We will re-open at 9am on Monday 11th May 2020.
We sincerely hope that everyone is keeping safe during these uncertain times, when our families and friends are at the forefront of our thoughts.
Contacting us about a sales enquiry:
We have taken certain measures in accordance with the Government’s guidance to safeguard our staff. Our sales and customer care team are now working remotely from home until further notice, which means that our advisors will not be contactable by telephone. Therefore, we would be grateful if you could contact us using the below contact form, or via the live chat on our website, with any enquiries or orders. We will ensure that your request is dealt with as soon as possible, and we will have live chat agents online throughout the working day.
Contacting us about a delivery:
Due to high pressures on all courier networks, some delays may be possible. However, please contact us using the below contact form, or via the live chat on our website if your delivery has not arrived within 7 working days from when you placed your order.
It is inevitable that over the coming weeks the speed of service we take pride in providing may be delayed slightly, either due to the requirement for staff members to self-isolate, or due to the pressures on the courier networks. Should this issue arise, we will do our very best to keep you fully informed, and rest assured that we will do everything possible to dispatch and deliver your order. If we could ask that you bear with us that would be very much appreciated, especially in the case of potential delivery issues. Some delivery delays will be unavoidable, as all UK courier networks are at full capacity due to unprecedented levels of deliveries, combined with a potential shortage of drivers due to self-isolation requirements.
Please note that we have also taken the decision to operate a closed door policy at our premises, which means that customers are not permitted to enter the building. This means that collections must be pre-arranged by contacting us by e-mail or via the live chat.
Thank you so much for your understanding and support. Please look after yourselves and your families.