Should any product purchased from Mesh Direct be found to be damaged upon delivery*, faulty, or differing from the description shown on the meshdirect.co.uk website (subject to tolerances), then we will be pleased to arrange replacement or a refund for the item purchased.
Returns for private consumers
In the event of a private customer purchasing an item by mistake or simply not requiring the items from Mesh Direct then you should notify us in writing, either by post or by e-mail (email@example.com), that you intend to return your order (you must notify us within the period of 21 calendar days starting on your order date*).
We will be pleased to arrange for an exchange or refund, provided that the item/s are in new and unused condition and contained in original undamaged packaging. Goods should be returned to us at the “Address for returns” shown below.
*The returns deadline doesn't affect your statutory right to return, which is 14 calendar days starting on the day after you receive your order for private customers.
It will be the responsibility of the customer to pay the return costs of the unwanted item/s by courier or signed-for mail.
You should be able to find a competitive courier cost on the Parcel Monkey website www.parcelmonkey.co.uk.
For customers not wishing to make their own arrangements to return the items to us, we can instruct an insured courier on their behalf to collect from their premises. The charge for this service is based on the overall weight of the items being returned to us. For Mainland UK (Excluding Scottish Highlands and offshore locations) the cost is £29.99 for returns up to 15kgs, plus 44p per kg thereafter.
For returns from the Scottish Highlands there is a returns supplement of £29.99 in addition to the above cost. For returns from the Isle of Wight there is a returns supplement of £14.00 in addition to the above cost.
Should our courier not be able to collect goods due to no-one being available at the collection address on the pre-arranged day of collection, full charges will be made for a new collection booking (in addition to the original collection charge).
Please note that the above collection charge will be deducted from any refund in the event that the goods are refused on delivery.
Please also note that only the standard delivery element (if any) of the outgoing carriage will be refundable. Enhanced delivery service charges, such as “Next Day Delivery” costs, will not be refunded.
There is no automatic right to return a part order. However, if you wish to return part of an order, please contact us to discuss the options. We are also not able to accept returns of any goods which have been cut to size, or non-stock item goods which have been supplied as a special order.
This statement does not affect your statutory rights as a consumer.
Returns for businesses
Businesses purchasing from Mesh Direct do not have a legal right to return goods for a refund. However, we will consider returns for businesses subject to a 15% re-stocking charge. In the event that we accept goods for return, then a credit will be offered for use against a future order (we are not able to offer a refund). Please note that we do not accept returns for orders placed by purchase order or on account.
Businesses must notify us in writing, either by post or by e-mail (firstname.lastname@example.org), that you intend to return an order (you must notify us within the period of 21 calendar days starting on your order date). We will be pleased to arrange for an exchange / credit note, provided that the items are in new and unused condition and contained in original undamaged packaging.
This policy does not apply to returns of a part order. However, if you wish to return part of an order, please contact us to discuss the options. We are also not able to accept returns of any goods which have been cut to size, non-stock item goods which have been supplied as a special order, or our post system.
Please also note that we do not offer a courier collection service for businesses. Therefore, you must arrange for the goods to be returned to us at the below address. In the event that goods are refused on delivery, a return delivery charge and 15% re-stocking charge will be applied.
Address for returns
Unit A2 Fraylings Business Park
* If goods are found to be damaged upon delivery, they should be signed for as damaged and will be replaced.