Monday - Thursday 09:00-17:00 and Friday 09:00-16:00
We sincerely hope that everyone is keeping safe during these uncertain times, when our families and friends are at the forefront of our thoughts.
Contacting us about a sales enquiry:
In light of the Government's guidance, we have certain members of our Sales and Customer Care Teams working remotely from home. Therefore, we have taken the decision to switch our telephone lines to a recorded message. If you would like to get in touch, then please contact us using the below Contact Form, or via the Live Chat on our website.
We will respond to all enquiries as a matter of urgency. If you would prefer to speak to us about placing an order then please request a call-back either by e-mail or Live Chat, and one of our Sales Team will give you a call.
Contacting us about a delivery:
We are processing and dispatching orders as normal, and orders are usually dispatched either the same day or the next Working Day. For most UK Mainland postcodes, delivery will typically take up to 3 Working Days for our Express Delivery service and up to 5 Working Days for our Standard Delivery service. However, please be aware that the lockdown restrictions have put additional pressure on all courier and pallet delivery networks. An unprecedented volume of parcel traffic is currently passing through these networks. Due to the additional pressures on couriers, some delays and split deliveries may be possible.
In the event that you encounter a delivery issue, then we will do our very best to help. Please contact us using the below contact form if your delivery has not arrived within 5 working days from when you placed your order.
It is possible that over the coming months the speed of service we take pride in providing may be delayed slightly, either due to the requirement for staff members to self-isolate, or due to the pressures on the courier networks. Should this issue arise, we will do our very best to keep you fully informed, and rest assured that we will do everything possible to dispatch and deliver your order as quickly as possible. If we could ask that you bear with us that would be very much appreciated, especially in the case of potential delivery issues. Some delivery delays will be unavoidable, as all UK courier networks are at full capacity due to unprecedented levels of deliveries, combined with a shortage of drivers due to self-isolation requirements.
Please note that we have also taken the decision to operate a closed door policy at our premises, which means that customers are not permitted to enter the building. Therefore, we are not able to offer a collections service.
Thank you so much for your understanding and support. Please look after yourselves and your families.